The IRS Independent Office of Appeals (Appeals) today launched a pilot program as part of the IRS’ ongoing transformation efforts to expand online tools and improve user experiences. From September 30, 2024, through March 31, 2025, Appeals’ Secure Messaging Program Office is piloting “Corporate Group Mailboxes” to enhance secure messaging for large business taxpayers with multiple representatives.
The new feature allows eligible business taxpayers with a team of representatives to request a group mailbox to communicate with the Appeals employee assigned to their case. The group mailboxes will help IRS Appeals deliver prompt taxpayer service with 24/7 online access to secure digital messages, streamlined communication with central access available for multiple authorized individuals, secure records sharing and faster case resolution.
