The IRS has released its five-year strategic plan that outlined its goals to improve taxpayer service and tax administration. The plan would serve as a roadmap to meet the changing needs of the taxpayers. The plan prioritizes four goals to improve service to taxpayers and members of the tax community, namely:

  • provide quality service, which is accessible to enhance the taxpayer’s experience;
  • fair and efficient enforcement of tax law to increase voluntary compliance and narrow tax gap;
  • foster an inclusive and well-equipped workforce while also strengthening ties with external partners; and
  • transform IRS operations to become more resilient, agile and responsive to improve the taxpayer experience and narrow the tax gap.

The IRS has also noted that while it works to achieve these goals, it would continue to uphold taxpayer rights available under the Taxpayer Bill of Rights (TBOR). Under TBOR, taxpayers have fundamental rights when dealing with the agency.